RanexisEdu

1. Overview

At RanexisEdu, we strive to provide quality educational content and a satisfactory user experience. This Refund Policy outlines the terms and conditions for refunds and cancellations.

2. Free Content

All current content on RanexisEdu is provided free of charge:

• No payment required for access to courses, videos, and study materials
• Users may see advertisements to support the platform
• No refunds are applicable as no payment is made

3. Future Paid Services

If we introduce premium subscriptions or paid courses in the future, the following refund policy will apply:

3.1 Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 7 days of purchase
• You have not consumed more than 20% of the paid content
• Technical issues prevented you from accessing the content
• The content was significantly different from what was advertised

3.2 Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• More than 7 days have passed since purchase
• You have accessed/downloaded more than 20% of the content
• You changed your mind or no longer need the course
• You failed an exam (we provide study materials, not guaranteed results)
• Technical issues on your end (poor internet, incompatible device)
• Violation of our Terms of Service

4. Subscription Cancellations

4.1 Monthly Subscriptions

• Cancel anytime before the next billing cycle
• Access continues until the end of the paid period
• No prorated refunds for partial months

4.2 Annual Subscriptions

• Full refund if canceled within 7 days and less than 20% content consumed
• After 7 days: Prorated refund for unused months (minus processing fees)
• Minimum 30-day usage before any prorated refund

5. Refund Process Timeline

Step	Timeline	Description
1. Request Submission	Day 0	Submit refund request via email or app
2. Review	1-3 Business Days	Our team reviews your request
3. Approval/Denial	Day 3-5	You receive email notification
4. Refund Processing	Day 5-10	Refund initiated to original payment method
5. Bank Credit	Day 10-15	Funds appear in your account (varies by bank)

6. How to Request a Refund

To request a refund for paid services (when available):

7. Payment Method-Specific Refunds

7.1 Google Play Store (Android)

• In-app purchases may be subject to Google Play's refund policy
• Request refunds through Google Play within 48 hours for automatic approval
• After 48 hours, contact us directly for review

7.2 UPI/Debit/Credit Cards

• Refunds processed to the original payment method
• Processing time: 5-7 business days after approval
• Bank-specific delays may apply (7-14 days total)

7.3 Net Banking/Wallets

• Refunded to the original wallet or bank account
• Instant to 3 business days depending on provider

8. Partial Refunds

In certain cases, we may offer partial refunds:

• Significant technical issues affecting a portion of content
• Course updates removed content you paid for
• Prorated refunds for annual subscriptions (after 7-day window)

9. Exceptions and Special Cases

9.1 Technical Issues

If you experienced technical problems:

• Contact support first for troubleshooting
• Document the issue with screenshots/screen recordings
• Full refund available if we cannot resolve the issue

9.2 Unsatisfactory Content Quality

If content quality doesn't match description:

• Must be reported within 7 days
• Provide specific examples of discrepancies
• We may offer replacement content or refund

10. No Refund for Violation

11. Currency and Processing Fees

• All transactions are in Indian Rupees (INR)
• Payment gateway fees (2-3%) are non-refundable
• You will receive the amount minus processing fees

12. Contact for Refund Support

For questions or assistance with refunds:

• Refund Requests: refunds@ranexis.com
• General Support: support@ranexis.com
• Phone: Available in-app (if applicable)
• Business Hours: Monday-Saturday, 9 AM - 6 PM IST

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of paid services after changes constitutes acceptance of the updated policy.